Refund Policy
We have a 30-day return policy on most items, which means you have 30 days after receiving your item to request a return.
Orders above $1,000.00 USD are subject to additional considerations. Orders cancelled prior to shipment may be subject to a 3.5% processing fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a Return Material Authorization form and number, and return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return question at: info@masterbuildermercantile.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items:
Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds on Cancelled Orders BEFORE Shipment:
Orders cancelled before shipment are subject to a credit card processing fee based on the order dollar value. This includes, but is not limited to, ordering "by mistake", "not meaning to order", found a "better price elsewhere", "used the incorrect credit card", and other reasons beyond MasterBuilder's control.
Refunds on Cancelled Orders AFTER Shipment:
Orders cannot be cancelled after shipment. Once an order has shipped, it is the purchaser's responsibility to receive the goods. Once the order has been receive, it is the purchaser's responsibility to initiate a return on the order.
Orders refused at delivery for orders (that have not been cancelled prior to shipment) will be responsible for both outbound (including items shipped "Free") and return shipping charges.
Orders cancelled after shipment are subject to a credit card processing fee based on the order dollar value.
Shipping:
To return your product, please contact us at info@masterbuildermercantile.com.
You will be responsible for paying for all shipping costs and associated frees for returning your item. Shipping costs for the original order fulfilment are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we highly recommend using a trackable shipping service, or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
